Refund and Returns Policy

Modesty Essentials Return & Exchange Policy

Returns & Exchanges:

We want you to love your purchase! If you are not completely satisfied, we accept returns and exchanges within 30 days of the delivery date.
 

Eligibility for Returns & Exchanges:

 

Items must be:

•Unused, unworn, and in original packaging.
•Free from stains, scents, or damage.
•Accompanied by proof of purchase.
 

Non-Returnable Items:

•Final Sale items (if applicable).
•Used or washed products 
•Customized or personalized orders.
 

How to Initiate a Return:

1.Contact us at ModestyMassageWrap@gmail.com with your order number and reason for return.
2.We will provide a return authorization number and instructions.
3.Ship your return to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
 

Refunds:

•Once we receive and inspect the item, refunds will be processed within 5-7 business days back to the original payment method.
•Shipping fees are non-refundable unless the return is due to an error on our part.
 

Exchanges:

Need a different size or color? Email us at modestymassagewrap@gmail.com, and we’ll be happy to assist! Exchanges are processed once the original item is received.
 

Damaged or Defective Items:

If you received a damaged or incorrect item, please contact us within 7 days of delivery, and we will send a replacement at no cost.

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