Refund and Returns Policy
Modesty Essentials Return & Exchange Policy
Returns & Exchanges:
We want you to love your purchase! If you are not completely satisfied, we accept returns and exchanges within 30 days of the delivery date.
Eligibility for Returns & Exchanges:
Items must be:
•Unused, unworn, and in original packaging.
•Free from stains, scents, or damage.
•Accompanied by proof of purchase.
Non-Returnable Items:
•Final Sale items (if applicable).
•Used or washed products
•Customized or personalized orders.
How to Initiate a Return:
1.Contact us at ModestyMassageWrap@gmail.com with your order number and reason for return.
2.We will provide a return authorization number and instructions.
3.Ship your return to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
•Once we receive and inspect the item, refunds will be processed within 5-7 business days back to the original payment method.
•Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges:
Need a different size or color? Email us at modestymassagewrap@gmail.com, and we’ll be happy to assist! Exchanges are processed once the original item is received.
Damaged or Defective Items:
If you received a damaged or incorrect item, please contact us within 7 days of delivery, and we will send a replacement at no cost.